Conflict Management

Everyone is required at times to engage a work colleague in a necessary but awkward conversation that requires courage. It may be a social or task conflict of varying duration and intensity that is posing a risk to the individuals, team or ultimately the organisation. 

Early intervention is the key to resolving conflict, but for most people the natural inclination is to avoid confrontation. The goal of the conversation is to work towards a solution while managing our emotions and biases to maintain and sometimes even build deeper relationships. 

Managing conflict is a trait of a healthy culture where staff feel confident, empowered and are equipped to take responsibility for and manage their own inter-personal differences. 

CQ training can be an integral part of this solution. Our goal is to assist individuals and teams to move towards constructive conflicts and not get trapped in negative emotions that breed toxic and under-performing cultures.